Refund policy

Return  and Refund Policy

We’re sorry to learn you’re not completely satisfied with your product. We endeavor to ensure that everything we produce is as pleasurable as it can possibly be, and since all our bodies are different, it can take some time to acclimatize to the unique sensations. 

You can return unopened items (with the hygienic seals intact) within 30 days of delivery at your own expense. Please contact us at (info@velora-intima.com) for further instructions.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened/used products
• Gift cards
• Final Sale items

Damaged or Used Returns

Returns are carefully inspected upon arrival. We reserve the right to reject any return if the item is returned in a damaged, used, or unsellable condition (i.e., not in the same condition it was sent).  Used items cannot be returned.

• If your returned item is found to be damaged, used, or otherwise ineligible for a refund, we will notify you and may send the item back to you at your expense.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.